Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We currently accept: American Express, Discover, MasterCard, Visa, Paypal, if paying via Bitcoin, Check and Money Order. For payment by check or money order, please contact us for more details.
Whether or not shipping is free depends on the shipping speed you select during checkout.
Most orders are shipped within 24 hours of your order being placed. If your order is placed on Friday afternoon or Saturday/Sunday, it will be shipped on Monday. If you do not receive a shipping confirmation email a few days after placing your order, please contact us by email, online chat or phone.
Yes, once your order has been shipped from our warehouse, you will receive an email with the tracking number for your package. The shipment can then be tracked online at USPS.com
All of our items are shipped from our warehouse in the U.S. Most products are shipped from Phoenix, Arizona.
We have been selling online since 2008. We started realitytvdvd.com about 4 years ago.
We have sold and shipped over 25,000 orders in the past 2 years of business. You can view all of our product pages to see various customer reviews for specific products.
Our website and checkout use 256-bit security, the same security used by all major US banks for online banking accounts.
If you need to swap an item
Returns and Exchanges
If you ordered the wrong item or want to return it for any reason, you have 120 days to do so. You will be responsible for the return shipping costs, but we will pay for the original shipping in this case.
You can simply send it back to the returns address below and once we receive the return we will refund you the original purchase price.
If your item is damaged in shipping (don’t you wish the shipping company was more careful?) just contact us via email, live chat or phone and we will be happy to fix any damaged items at our expense.
If some discs or boxes are damaged, we can send you a replacement to replace the part that was damaged in shipping.
Don’t you wish everything was better? We do too! Since everything we sell is brand new and still sealed, we have no way of knowing if an item is defective until you receive it.
If you do receive a defective item, simply contact us via email, live chat, or phone and we’ll fix the problem. If some discs are scratched or don’t play properly, let us know and we’ll be happy to send you a replacement disc or season at our expense.
If the item you purchased is seriously defective and you’re fed up and want to return it for a full refund, you’re welcome to do that too.
The return address for returned merchandise is
Realitytvdvd discs
4250 Monroe Street
Houston, Texas 77030
We try to make the process as simple as possible, so all we ask is that you include your name and order number and the reason for your return in the return package. This way our returns department can get you a refund as quickly as possible.
You don’t need a return authorization number or anything like that to return an item. See, I told you we’d keep it simple. 😊
You can contact us anytime via email, live chat, or phone. We are a small family business, so if you call us and no one answers, we may be assisting other clients or out of the office. If you leave us a message, we will get back to you as soon as possible.
We also offer live chat, Monday through Saturday, from 9am to midnight. We do not outsource customer service, so when you chat with us, you are talking to a real person in the US, not a robot or someone overseas.